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Logistics

The exceptions are the job.

Scheduling, dispatch, documentation and the constant stream of things that did not go to plan, handled by agents, with your controllers deciding what matters.

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Shipping containers stacked in a yard
The problem in logistics

Coordination, not transport, is where the margin goes.

A shipment moves fine until a field is wrong, a slot is missed or a count disagrees. The cost is people reconciling systems that never agreed.

Exception handling that is routine enough to automate60 to 85%
Systems a controller touches per exception4 to 6
Manual steps removed in our own operation81%
Weeks to a first exception type live4 to 8
Ranges without a named source are Momentem’s own engagement data, including Gridwork, a company we own and operate. Treat them as observed ranges, not guarantees.
A records aisle of boxed files running away into the dark

Data in six systems

TMS, WMS, portals, email, spreadsheets. None agreeing.

Undocumented rules

The senior controller knows. Nobody wrote it down.

Write-back nobody trusts

No reversal path, no sign-off from operations.

Thin margins per move

Automation has to be cheap per case to count.

What we can deploy here

Real applications, in the order we would usually deploy them for an operation this shape.

Agent

Exception Desk

Reads the exception, gathers context across your systems and proposes the resolution for a controller to approve.

Awaiting approvalconfidence 0.91
Rebook shipment: SLA at riskexception-agent
ApproveRejectAsk for detail
Agent

Rebooking Agent

Finds the next viable slot, carrier and route when a movement fails.

Slot found: carrier Bready
Awaiting customer windowheld
Rebooked: 14:20done
Service

Document Clerk

Extracts and cross-validates manifests, invoices and declarations before submission.

Fields extracted38 per doc
Cross-checked against3 sources
Mismatches flaggedpre-submission
Assistant

Track & Trace

Answers where-is-my-shipment from live system data instead of a controller checking screens.

answered without a person90%
Escalates only genuine problems, with history attached.
Service

Freight Audit

Matches invoices to movements and rate cards, queueing only real discrepancies.

Lines checkedevery invoice
Rate card matchautomatic
Disputes queuedwith evidence
Planner

Dispatch Planner

Drafts the daily schedule against your constraints for a controller to adjust.

Draft schedule ready06:10
Constraint conflicts2 flagged
Approved by controller06:24

Workflows worth automating

5
workflows
78%
average automatable
6 to 12
weeks to live

Exception handling

Late, short, damaged, refused
78%
Automatable
TodayControllers reading email and phoning to confirm what a system already knows
With usReads the exception, gathers context across systems, proposes a resolution for approval
−85%exception resolution time

Trade documents

Manifests, invoices, declarations
85%
Automatable
TodayManual checking against three sources, errors found after they cost money
With usExtracts and cross-validates fields, flagging mismatches before submission
−80%document error rate

Customer updates

Where is my shipment
90%
Automatable
TodayA controller checking three screens per enquiry
With usAnswers from live system data, escalating only genuine problems
−90%controller time per enquiry

Freight audit

Invoice vs rate card vs actual
80%
Automatable
TodayLine-by-line reconciliation, or simply not checking
With usMatches invoices to movements and rate cards, queueing real discrepancies
−75%invoice lines checked by hand

Dispatch planning

Daily planning against constraints
55%
Automatable
TodayHours of manual sequencing every morning
With usDrafts the schedule for a controller to adjust and approve
−70%morning planning time

Why Momentem

About the company →

We run a field operation ourselves

Gridwork is our own platform: agents draft the schedule, price the job and chase exceptions. Two operators now run what took eleven.

Reversible before automated

Nothing that touches a customer commitment ships without a documented rollback path and a switch your controllers hold.

Scored on your own exceptions

The eval set is built from your past exception history, including the awkward ones, and handed to your team to rerun.

Engineers in your control room

Our pod sits with your controllers in week one, because the real rules are not in the process map.

The business outcomes we measure against
Cost per shipmentthe ceiling any automation must beat
On-time deliverythe number the customer contract is written against
Controller hours per lanecoordination load we expect to remove
Detention and demurrageavoidable spend from late documentation
Claims and creditsmargin lost to exceptions handled slowly
Volume per controllerthe scale headroom you gain
Services that apply here

How the build runs.

Week 0

Scope

Sessions with the people doing the work. We leave with a written target and a data map.

Week 1 to 2

Prove

A thin slice against your real records, scored on a test set drawn from your own history.

Week 3 to 12

Deploy

Integrations, approval gates, audit logging. Live on one team with a rollback switch.

Ongoing

Hand over

Runbooks, paired on-call and a decision log, until your team changes it without us.

Someone at a desk in a dark office beside a run of windows
Six weeks, in ninety seconds.Walkthrough · 1:30

Which of these workflows costs you most?

Forty-five minutes with the people who would build it. No pitch, and a straight answer on whether it is worth building.

Schedule call

Questions

All questions

Almost certainly. If it has an API, a database or an export directory we can work with it. If it is import-only, the design shifts to a reviewed queue with an approval gate.

Yes, as extraction and validation with confidence scores. Anything the system is not sure about goes to a person rather than being guessed at.

A scored eval set built from your own past exceptions, including the awkward ones, run before anything touches live traffic.

Other industries

Banking & finance

Onboarding, reconciliation, risk and reporting

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Real estate

Listings, leads, contracts and property operations

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Government

Case handling and citizen services, inside your boundary

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Healthcare

Intake, coding, coordination and records

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Construction

Tenders, submittals, site reporting and variations

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Retail

Catalogue, demand, support and merchandising

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Professional services

Document review, proposals and billing hygiene

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Hospitality

Bookings, guest requests and revenue reporting

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Energy & utilities

Asset records, maintenance planning and compliance

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Education

Admissions, student records and support desks

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Legal

Contract review, disclosure and matter intake

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Tell us the number you want to move.Schedule call